Shipping policy

Last updated: October 29, 2026

Off Trail Market brings together independent outdoor brands and makers. Each order is packed and shipped by the brand that makes the item, not from an Off Trail Market warehouse. If you order from more than one brand, your items will arrive in separate packages, each with its own tracking number.

Where we ship

We currently ship to addresses in the United States. Some carriers do not deliver to P.O. Boxes or military addresses (APO, FPO, DPO). If you plan to use one, email us before ordering and we will confirm whether the brand can ship there.

Shipping costs

Shipping costs are calculated at checkout based on the items in your order and your delivery address. You will see the full shipping cost before you pay. Some brands offer free shipping on certain items or orders, and when they do, it is shown at checkout.

Processing times

Processing time is how long a brand takes to prepare and ship your order. It is separate from the carrier's transit time. Each brand sets its own processing time, and handmade or custom items can take longer, especially around holidays. If you need an item by a specific date, email us before ordering and we will check with the brand.

Tracking your order

When each package ships, you will receive a shipping confirmation email with a tracking number. Tracking is also available in your account order history. Initial tracking scans can take 24 to 48 hours to appear after a label is created. If you ordered from more than one brand, it is normal for packages to arrive on different days.

Delivery estimates

Estimated delivery dates are for planning only and are not guaranteed. Deliveries can be delayed by weather, peak volume, address problems, rural routes, or other events outside our control. Once a package is with the carrier, Off Trail Market and the brand are not responsible for carrier delays, but we will help you if something goes wrong.

Delayed, lost, or damaged packages

  • Delayed. If your package has not arrived within 7 business days after the estimated delivery date and tracking has not updated in 5 business days, check the tracking for carrier alerts, confirm your address, and then email us.
  • Lost. A package is considered lost if tracking shows no movement for 10 or more business days and the carrier cannot locate it. Email us and we will work with the brand and carrier. If the carrier confirms the package is lost, the brand will reship your order or you will receive a full refund.
  • Damaged. Photograph the item and all sides of the packaging, keep the packaging, and email us within 5 business days of delivery. We will work with the brand on a replacement, a refund, or a carrier claim. See our Return and Refund Policy for details.
  • Marked delivered but not received. Wait 24 hours, since carriers sometimes mark packages delivered early. Check with neighbors, household members, and any mailroom or locker, and contact your local carrier facility. If the package still has not turned up, email us and we will review it with the brand and carrier.

Your shipping address

Please make sure your shipping address is complete and correct at checkout. Off Trail Market and our brands are not responsible for delays or non-delivery caused by an incorrect address. If you notice a mistake after ordering, email us right away. If the order has not shipped yet, we will try to update it with the brand.

Changes to this policy

We may update this policy from time to time. When we make material changes, we will post the updated policy here with a new date.

Contact us

Off Trail Market Customer Support
Email: Admin@OffTrailMarket.com
We reply within 2 business days.