Every item on Off Trail Market ships straight from the independent brand that makes it. Here is the short version of how shipping and returns work. The full details are in our Shipping Policy and Return and Refund Policy.
Shipping
- We ship to addresses in the United States.
- Each brand packs and ships its own items. If you order from more than one brand, you will get separate packages with separate tracking numbers, and they may arrive on different days.
- Shipping costs are calculated at checkout, so you see the full cost before you pay.
- Processing times are set by each brand. Handmade and custom items can take longer.
- You will get a tracking email when each package ships.
Returns
- Each brand sets its own return terms, so eligibility can vary by product.
- Every order is covered if an item arrives damaged, is not as described, or never arrives.
- To start a return, email Admin@OffTrailMarket.com within 30 days of delivery with your order number and the item. We will work with the brand and send you instructions. Please do not ship anything back before you hear from us.
- Perishables, custom or personalized items, intimate apparel, hazardous items, and used items cannot be returned unless they arrive damaged or not as described.
- Refunds go back to your original payment method.
Something wrong with your order?
If a package is late, lost, damaged, or marked delivered but missing, email Admin@OffTrailMarket.com with your order number and photos if anything is damaged. We reply within 2 business days and handle it with the brand for you.